Sourcing from Asia & Avoiding Middlemen

Factory - Sourcing in Asia & Avoiding Middlemen

Editor’s note: Today’s post is written by David Fisher of Asia Quality Focus, an inspection and auditing firm focusing on Asia.  Sourcing from Asia, whether it be China, India, Bangladesh or Southeast Asia, has become a necessary step for most companies to offer competitive prices. While many companies with serious resources can put money into … Continue reading

How to Get Customers with Seminars, Speaking, and Workshops

Business Learning - How to Get Customers With Seminars, Speaking, and Word-of-Mouth - Business People Handing Papers to Each Other

I’m sure you’ve hit the old roadblock–how can you get business and gain customers without a huge budget to spend on advertising? Simple, just speak up. Teach something to people. Nothing elevates you in the eyes of potential customers like being a source of information–of value–for them. If you write the book on your business … Continue reading

Save Money and Boost Service with Hosted Contact Centers for Small Business: A Better Way to Beat the Big Guys

Call Center Agent - Save Money and Boost Service with a Hosted Contact Center

Every business wants to beat the competition. It’s necessary not just for survival, but for leadership. There’s also nothing quite like the pride that comes from seeing the business you’ve started grow and thrive. For small businesses everywhere, there’s no understating the impact that small business has on people’s lives. For example, according to the … Continue reading

Are Expectations for Customer Service Getting Higher?

Question - Are Expectations for Customer Service Getting Higher?

Here’s a simple question I’m curious about answering: are customer service expectations getting higher? It certainly seems like people are much more demanding when it comes to customer service in present times. Customers expect to have complementary items, surprise upgrades, and things done 2 seconds ago. They expect something beyond satisfaction–they expect delight. Perhaps it’s … Continue reading

3 Ways to Overcome Sales Rejection

Brick Wall - 3 Ways to Overcome Sales Obstacles

This post is written by our Sales Director, Procopio Vera. In my last article I wrote about how employers can identify the three key qualities of a good sales representative during the hiring process. Today’s article is specifically aimed for sales representatives. This post will explore strategies in overcoming objection, getting around the gatekeeper (receptionists, … Continue reading

The 3 Most Important Qualities to Look For When Hiring a Salesperson

Sales Team - The 3 Most Important Qualities to Look for When Hiring a Salesperson

In any company, the department that plays the most valuable role in growth is the Sales Team.  Your sales team is what’s going to drive your company into the future. If you put together a great sales team, you will see substantial growth. After doing sales for over 10 years, you tend to pick up … Continue reading

Do You Know Your Customer Touch Points?

Blue Hand Reaching - Do You Know Your Customer Touch Points?

Do you think the only interactions a customer has with your company is through your customer service agents and sales? Unfortunately, there are numerous overlooked touch points where a customer will interact with your company. Most businesses put huge amounts of effort into public facing elements like advertising, press releases, or sales presentations. Unfortunately, you … Continue reading

Finding a Web Host for Your Small Business: 9 Common Web Hosting Technologies Demystified

World Wide Web - Finding a Web Host for Your Small Business: 9 Common Web Hosting Technologies Demystified

So you’ve decided to take your business online. You’ve got a website ready, but where do you put it? You need a web host, a place where your website is stored so that people on the internet can view it. The problem is finding the right one. Web hosting technology can be a confusing world. … Continue reading

Chinese Business Etiquette

Shanghai at night - Chinese Business Etiquette

China’s emergence as one of the top economic powers has created an influx of interest by foreign businesses looking to expand their operations in Asia. This article highlights some business etiquettes that should and should not be practiced when doing business in China. Dress appropriately Men and women should both dress conservatively and avoid certain … Continue reading

Language Barriers (3 Ways to Overcome Them in Business)

The world is a diverse place with a huge diversity of languages. While English may the dominant language in the global business environment, it does not mean that everyone who engages in business, automatically knows how to speak it. There are many subtleties to different language communication, and some of these tools do a better job at translating then … Continue reading