US Economic Outlook Feb 2012

The US economy has come a long way from 2008, when the Lehman crises took the rug right out from underneath private sector. According, to various economic forecasts, it seems the US economy is back on the path of growth again. According to the US Dept of Commerce, The unemployment rate dropped to 8.3 percent and … Continue reading

Sourcing from Asia & Avoiding Middlemen

Factory - Sourcing in Asia & Avoiding Middlemen

Editor’s note: Today’s post is written by David Fisher of Asia Quality Focus, an inspection and auditing firm focusing on Asia.  Sourcing from Asia, whether it be China, India, Bangladesh or Southeast Asia, has become a necessary step for most companies to offer competitive prices. While many companies with serious resources can put money into … Continue reading

How to Get Customers with Seminars, Speaking, and Workshops

Business Learning - How to Get Customers With Seminars, Speaking, and Word-of-Mouth - Business People Handing Papers to Each Other

I’m sure you’ve hit the old roadblock–how can you get business and gain customers without a huge budget to spend on advertising? Simple, just speak up. Teach something to people. Nothing elevates you in the eyes of potential customers like being a source of information–of value–for them. If you write the book on your business … Continue reading

Trade in Dubai

The success story of Dubai over the past few decades is truly one of luck, proper planning, and hard work. What was once a sleepy, and barren strip of land just a few decades ago, is now home to one of the world’s largest and most modern metropolis. The government of Dubai, is essentially a semi-autonomous province … Continue reading

Trade in Russia

Russia - Trade in Russia

The Russian economy has come a long way in the past two decades, ever since the collapse of the Soviet Union. After the collapse, the Russian economy went through gut-wrenching changes as organized crime and bureaucratic corruption stripped many state-owned enterprises from the government at below market rates. What eventually became the norm in Russia … Continue reading

Are Expectations for Customer Service Getting Higher?

Question - Are Expectations for Customer Service Getting Higher?

Here’s a simple question I’m curious about answering: are customer service expectations getting higher? It certainly seems like people are much more demanding when it comes to customer service in present times. Customers expect to have complementary items, surprise upgrades, and things done 2 seconds ago. They expect something beyond satisfaction–they expect delight. Perhaps it’s … Continue reading

China’s Economic Outlook

As more and more big and small businesses all over the world have started counting more on China for growth, the economic conditions in China have started to matter more and more to the global business community. With low market growth in the US, and the Euro zone crises raging into full gear, more and … Continue reading

Do You Know Your Customer Touch Points?

Blue Hand Reaching - Do You Know Your Customer Touch Points?

Do you think the only interactions a customer has with your company is through your customer service agents and sales? Unfortunately, there are numerous overlooked touch points where a customer will interact with your company. Most businesses put huge amounts of effort into public facing elements like advertising, press releases, or sales presentations. Unfortunately, you … Continue reading

Language Barriers (3 Ways to Overcome Them in Business)

The world is a diverse place with a huge diversity of languages. While English may the dominant language in the global business environment, it does not mean that everyone who engages in business, automatically knows how to speak it. There are many subtleties to different language communication, and some of these tools do a better job at translating then … Continue reading

Trade in Colombia (Economic Policies and Opportunities)

Building in Bogota, Colombia - Trade in Colombia

The US recently signed a new trade agreement with the Colombian government. As  a result, this agreement should open up a lot more opportunities for businesses to invest in the Colombian economy. With the high rate of growth in the Colombian economy and the possibility of another global economic downturn, foreign businesses should consider Colombia … Continue reading